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Auchan Magyarország Kereskedelmi és Szolgáltató Kft.


registered office:

2040 Budaörs, Sport u. 2-4.

business register number:


registered by the Budapest Environs Regional Court as Company Registry Court

tax number:


telephone number:

+36 23 886 200

fax number:

+36 23 886 299


customer service location:

InfoCenter 2040 Budaörs, Sport u. 2-4.

telephone (InfoCenter):


 web hosting provider:

+36 40 10-90-10

Microsoft Ireland Operations, Ltd.

registered office:


Carmenhall Road, Sandyford, Dublin 18, Ireland

hereinafter referred to as Auchan Magyarország Kft., or as Service provider.

The present General Terms and Conditions (hereinafter referred to as GTC) stipulate the conditions relating to the services offered to users via the online platform (hereinafter referred to as Auchan Online Store) operated by Auchan Magyarország Kft.


I.Terms of the present GTC




The terms and conditions relating to the use of the Online Store of Auchan Magyarország Kft, which are stipulated by the Service provider unilaterally and in advance with the purpose of concluding a contract, and by the acceptance of which Users may engage the services offered in the Online Store. The General Terms and Conditions contain the conditions relating to using the Online Store, ordering products and the delivery thereof as well as detailed information about the rights of the consumers. The GTC currently in effect can be downloaded from the website of the Online Store from the  Auchan Információk  menu point that can be found at the bottom of the page.



Personal User Interface

Users may register on the website by providing a username and a password. Later, by logging in with the registered username and password, users may access the platform where they can modify their personal data and track their orders, purchases and payments.



For the purposes of the present GTC any natural person who has reached the age of eighteen qualifies as consumer, who, pursuant to (1) 3 of Section 8:1 of the Act V of 2013 on the Civil Code is a natural person acting for purposes which are outside his/her trade, business or profession.


Conclusion of contract

Registration, selection of products and delivery time and the payment process performed electronically and in Hungarian language, pursuant to the terms and conditions stipulated by the present GTC.




Service provider ensures the purchase and the delivery of the products listed in the Online Store by Auchan Magyarország Kft.






Natural or legal person to whom Service provider issues the invoice indicating the purchased products and the price to be paid based on the contract concluded upon Customer’s engaging the services of the Online Store.




II. How to use the Auchan Online Store


1.Entering the Online Store


  1. 1 If Consumers wish to engage the Online Store services, they need to enter the platform.


  1. 2 After entering the site, Consumers will be able to browse the products offered in the Online Store. On the platform all products offered by Auchan Magyarország Kft for Consumers to buy electronically can be found.


  1. 3 Consumers may freely browse on the site of the Online Store. They can search for a given product, they can choose from the product groups listed on the left side of the platform or they can click on the product categories at the bottom of the page.  At the bottom of the page the last viewed products can be seen.


  1. 4 The products are listed with their photo and the following information:

    • name of the product

    • product packing type (expressed as weight of product or number of pieces)

    • consumer price in Hungarian forints

    • unit price (per piece, kilogram or litre).


  1. 5 By clicking on the product, Consumers may view more detailed information about the product.


  1. 6 All prices next to the products in the Online Store are in Hungarian forints and contain the VAT (gross price). However, the prices indicated do not contain other possible costs, such as the delivery fee.


  1. 7 On one occasion the platform of the Online Store displays information on the cookie policy which Consumers can accept by clicking on the “Accept” button.


  1. 8 On this platform Consumers may log in, register once or permanently, may provide their zip code and the name of the settlement where the products are to be delivered and may have access to their shopping cart where the selected products and the total price to be paid are indicated.


2. The process of shopping on the website

A.Selecting the products

  1. 1 On the platform you can set the required quantity of the given item with the help of the designated box besides the product. By clicking on the “Add to cart” button, the product is moved into the Shopping cart. The content of the cart may be double-checked by moving the cursor on the cart icon in the page header where you may also delete items previously placed in the cart. The cart end-page can be accessed by clicking on the cart icon in the header.  


  1. 2 You can modify the quantity of the products by means of the drop-down menu next to the product photo or by directly giving the quantity in the designated box. Specifying the quantity is required to select a product you wish to buy.


  1. 3 The cart content is updated after selecting a new product.


  1. 4 If you have given the wrong quantity, the content of the cart can be modified by means of the drop-down menu, or if you have selected the wrong product, it can be deleted by clicking on the “x” button. You may delete or modify the quantity of the products selected until the content of the cart is packed up for the delivery. The packing-up process is activated at 10 pm on the day prior to the delivery day.


  1. 5 If you see a “Substitute product” field under the selected item, you may select a substitute product which our delivery assistant (hereinafter referred to as Delivery assistant) will deliver to you if the originally selected product is out of stock.


  1. 6 Consumers shall always pay the price that was in effect at the time when the purchase order was completed. That is, if the price is modified (eg. promotion period is over) following the completion of the order, it will not affect the price to be paid, except if Consumer modifies the quantity of the given product. In this case, the new price will be in effect for the total quantity of the given product.


  1. 7 If you have selected and placed in the cart all products you wish to buy and you do not wish to select any more products, you can proceed by clicking on the “Order” button.


B. Placing your order- providing the delivery and the billing address


  1. 8 If Consumer has started shopping in the Online Store without logging in, here he/she can log in and the content of the shopping cart remains unchanged.


  1. 9 Consumer can set the delivery area any time during the shopping process, but booking a time-slot for delivery is possible only after setting the delivery area. You can provide information regarding the place of delivery by clicking on the button in the header of the page and giving your zip code. If you wish to specify the delivery area at the end of the shopping process, then click on the “Order” button. In the “Where do you want your delivery” menu you will then have access to a form where you can fill out the fields, providing the name and the address where you would to have your shopping delivered. 


  1. 10 If you have earlier provided the zip code and the name of the settlement on the main page, then the delivery area will automatically appear here, and you only need to give the exact delivery address or you can select one of the addresses you have provided earlier.


  1. 11 All data fields are mandatory except the subscription to the newsletter, which can be filled out on a voluntary basis.


  1. 12 By default, the billing address is identical with the delivery address. If the two addresses are different, Consumer has to pay attention that the billing address fields be filled out separately.


  1. 13 The system allows Consumers to provide a corporate billing address; however, in the case of products for which a company invoice is issued other rules may apply than the ones stipulated in the separate chapters of the present GTC (eg. consumer rights, creditable Trust Card points, legal remedy via arbitration boards).


  1. 14 Once all data fields have been filled out, you may proceed by clicking on the “Done” button. You may still modify your order by accessing the shopping cart not later than 10 pm on the day prior to delivery day.


C. Setting the time of home delivery


  1. 15 After filling in the form, Consumer selects a two-hour time-slot when he/she wishes to receive the ordered products delivered by Service provider. To this end you need to click on the “I Select a time-slot” button in the menu point “When would you like to receive your order?”, or alternatively you can select the delivery time in the delivery time window under the header.


  1. 16 The screen displays all available time-slots as green fields. You can request a delivery time within two (2) weeks of placing your order.


  1. 17 The system also displays various delivery fees in the fields - the amount depends on the distance of the location and the popularity of the given time-slot.


  1. 18 You may only select from the time-slots and delivery fees which are displayed on the screen, no departure from this schedule is allowed. Time-slots which are no more available are marked with “Full” notice.


  1. 19 The selected time-slot can be accepted by clicking on the “Select” button; then the system jumps back to the screen where the Consumer initiated the time-slot selection.  



  1. 20 Consumers must be registered to be able to place an order. 


  1. 21 Consumers have to provide the following data during the registration process:

    1. full name (first name(s), second name, suffixes, titles (jr, sr, dr, etc)

    2. telephone number – at which Consumer is available

    3. email

    4. password (must be at least six character and must contain letters and digits as well)

    5. confirm password.


  1. 22 If Consumer starts the shopping process with the registration, then closing the internet browser will not result in the deletion of the shopping cart content; therefore when Consumer opens the site of the Online Store, he/she can proceed with the shopping.  


  1. 23 During the registration process Consumers provide their data which then can be accessed on multiple occasions. Following the reading and understanding of the “Privacy policy” that can be found at the end of the registration platform, Consumers shall declare that that they have read and understood and accepted the Privacy policy, that is, they expressly agree to their data being saved and managed by Service provider.


  1. 24  A further condition of the online registration is that Consumers read and understand the GTC in effect and accept the content thereof.


  1. 25 The two documents can be accessed by clicking on the respective links. The documents can also be downloaded, saved on Consumer’s computer and printed any time. Following the reading of the documents, which is highly recommended, you need to tick the checkboxes “I have read and understood the General Terms and Conditions (GTC) of the Online Store of Auchan Magyarország Kft.” and “I accept the GTC” and “I have read and understood the Privacy policy of the Online Store of Auchan Magyarország Kft” and “I accept the Privacy policy” in order to proceed.

If Consumer fails to tick any of the checkboxes about reading and understanding or accepting the documents, the shopping process may not be continued.

If Consumers have any questions with regard to the GTC during the shopping process, they can find further information at the Frequently Asked Questions (, or they can ask for information at Service provider’s Infocentre (at phone number +36 (40) 10-90-10, or at the


  1. 26 Consumer shall be liable to ensure that the data provided by Consumer is correct and complete. If all mandatory fields are filled out correctly, Consumer needs to check his/her provided data as the next step of the registration process. The system of Auchan Magyarország Kft checks only the format of the data given in the mandatory fields (form validation). 


  1. 27 In order to finalise the registration process, Consumer must click on the link sent by Service provider to Consumer’s email address. Thus, the registration is completed and validated.


  1. 28 Upon completion of the registration process you can finalise your order. The data hitherto sent will remain unchanged, such as the content of your cart, and the delivery and billing address.


  1. 29 Registration data can be modified any time in the “My settings” menu.  If Consumer forgets his/her password, he/she can request a new password if he/she provides his/her registered email address.


  1. 30 The registration can be cancelled at any time. In that case Service provider deletes all data previously provided by Consumer. In such cases orders in progress will also be deleted; however, Service provider shall retain invoice data until the legal deadline pursuant to the provisions of the accounting and tax legislation.

E. Trust Card

  1. 33 Before selecting the payment method, Consumer may indicate whether he/she owns a Trust Card issued by Auchan Magyarország Kft. If so, Consumers are entitled to collect points for all the shopping they do in accordance with the Trust Card regulation in effect ( - General terms and conditions for participation). To this end, Consumer needs to give his/her Trust Card’s 10-digit ID during the registration process, or in the “My settings” menu.


  1. 34 Consumer shall agree that if the Trust Card is used for collecting points, Auchan Magyarország Kft can issue an invoice only to the name registered for the Trust Card.  Therefore, if Consumer gives the number of his/her own Trust Card, but requests the invoice to be issued to a third party, the Service provider can only issue the invoice to Consumer who holds the card, and the points for the shopping will be credited on the given Card too.


  1. 25 Similarly, if Consumer gives the name of a legal person for the billing data, and requests that the invoice be issued to this legal person, Consumer understands and agrees that Trust Points offered for the shopping will be credited on the Consumer’s Trust Card only.


  1. 36 Consumer may use the Trust Card upon taking receipt of the delivered goods, but understands and agrees that in this case Trust points will be credited on this card, and that Consumer may not use points from other cards.


F. Selecting payment method

  1. 37 Consumer can select on the “Submit order” site when he/she would like to pay. Service provider does not charge Consumers for payment, ie. payment is free of charge.


  1. 38 You can choose from the following payment methods:


Upon receipt of delivery (to the Delivery assistant) by the following cards

  • credit or debit cards (Visa, Mastercard, Maestro, American Express, Electron)

  • Auchan Shopping card.


In such cases Consumer chooses to pay the price of the ordered items on delivery.

The advantage of paying on delivery is that Consumer only pays for the ordered (or substitute) and received products to the Delivery assistant.

Online payment (when placing the order) by the following cards

  • credit or debit cards (Visa, Mastercard, Maestro, American Express, Electron)

  • Auchan Shopping card,


In this case Consumer chooses to pay for the ordered products in advance, when the order is placed.


 In order to further increase the security of online card acceptance, OTP Bank has introduced the Verified by Visa/MasterCard Secure Code (VbV/MSC) service. This means that the issuing bank provides an extra identification opportunity for the cardholder which is verified during the transaction and thus the identity of the cardholder is confirmed beyond doubt.


If the VbV/MSC service is not available at the issuing bank or Consumer did not engage this service, the payment process remains unchanged.


 The Online Store then redirects the Consumer to the site of OTP Bank, where he/she give his/her card data (card number, expiry date, verification code) and the payment for the purchased goods/services is performed.

If the VbV/MSC service is available at the card issuing bank and Consumer engages this service, the payment process will change as follows.


Consumers still have to provide their card data (card number, expiry date, verification code) on the platform of OTP Bank. After that, however, the Bank automatically redirects Consumer to the site of the card issuing bank, where Consumer has to perform the identification process.


Following a successful identification, the transaction continues. Consumer will be notified of the successful identification and will be redirected to the platform of the Online Store. If the identification process fails, the transaction cannot be completed.


  1. 39. Consumer accepts and understands that paying in cash upon delivery is not possible, and such option cannot be selected.


  1. 40 Consumers shall always pay the price that was in effect at the time when the purchase order was completed. That is, if the price is modified following the completion of the order, it will not affect the price to be paid, except if Consumer later modifies the quantity of the given product. In this case the date of the modification counts as the date of the order and the price in effect at the time of the modification is to be paid. The price to be paid is shown upon your confirmation of the cart content.


  1. 41 After selecting the payment method, Consumer must click on the button “I accept the conditions of use”. Then you can proceed by clicking on the “Placing order” field.


  1. 42 Upon placing the order, Consumer acknowledges that by the online payment or – when selecting the payment upon delivery option – by declaring his/her intent to pay later, Consumer and Service provider enter into an agreement, and the conclusion of this agreement entails an obligation for Consumer to make a payment to Service provider.

G. Payment

a) Selecting the payment on delivery option

  1. 43 If Consumer selects to pay upon receipt to the Delivery assistant, then his/her order will be finalised and Parties conclude their contract when Consumer takes receipt of the delivered goods and pays the price of the received products by bank card (credit or debit card).


  1. 44 The Delivery assistant hands over to Consumer the delivery note containing the list of ordered and delivered products and calls Consumer’s attention to products that Consumer ordered but were out of stock at the time of delivery, and therefore have not been delivered or for which a substitute product has been delivered.


  1. 45 In such cases Consumer is entitled to choose between taking receipt and paying for the delivered products and quantities or refusing to take receipt of the substitute products. Consumer is entitled to refuse to take receipt of the substitute product even if he/she accepted it in the Online Store when placing the order. Consumer may cancel the order before the start of payment either in whole or in part.


  1. 46 Once Consumer has finalised the list of products he/she would like to take receipt of and pay for, the Delivery assistant finalises the delivery and starts the payment process.  In order to execute payment, Consumer hands over his/her card to the Delivery assistant, who then initiates the process, or, if Consumer has a contactless card (Paypass), he/she can personally place it to the terminal held by the Delivery assistant.


  1. 47 Cards that can be used for payment: Mastercard, VISA, Maestro, American Express, Electron.


  1. 48 The Delivery assistant issues an e-invoice of the payment.


b) Online payment by card

By selecting this method, Consumer is redirected from the site of Service provider to the site of OTP Bank Zrt. and performs the payment process on the OTP’s site.


  1. 49 The primary condition of online payment is that the card used by Consumer must be fit for the purpose, that is, the issuing institute must issue it as a card fit for online payment. Furthermore the card must be valid at the time of time of delivery/receipt as specified by Consumer.  The online payment system verifies the card’s expiry date and rejects all cards that fail to meet the above requirements.


  1. 50 Consumer must provide the following data of the card he/she intends to use for the payment:

  • Name of issuing bank

  • card number

  • name of card holder

  • expiry date of card (valid thru)

  • the 3-digit CVC (Card Verification Code) on the back of the card


Auchan Magyarország does not store the data provided during the payment process; the data is managed by the relevant payment service provider, and the data protection regulations of financial service providers apply to such data.


Consumer has to confirm the provided data and then he/she is redirected to the site of the Online Store. Upon payment the bank places a preauthorization hold on the amount, but it does not yet deduct it from Consumer’s balance. The amount will be deducted only upon Consumer’s taking receipt of the products with the cooperation of the Delivery assistant.


If the amount of the preauthorization hold is higher than the amount actually paid, Consumer’s bank will render the remaining amount available within the time frame specified in the bank’s official disclosure.


  1. 51 Auchan Magyarország Kft never places a preauthorization hold on your balance. The hold is placed and removed by Consumer’s card issuing bank. Consequently, Auchan Magyarország Kft. assumes no liability for the duration of the preauthorization hold. Should you have any complaints regarding the preauthorization hold, please contact your bank.


  1. 52 If Consumer cancels the order after the payment but before taking receipt of the delivered products, or withdraws from the contract, or decides not to take receipt of the products, or fails to take receipt of the delivery and Consumer does not make a new arrangement for a delivery date, then the amount of the preauthorization hold will be available after a period specified in Consumer’s bank’s official disclosure in effect, and Auchan Magyarország Kft assumes no liability in this respect, whatsoever.

H. Billing

Following the payment process, an authenticated electronic invoice will be sent to Consumer’s email address provided during the registration process. The invoice contains only the items Consumer takes receipt of and the amount actually paid upon delivery. The image of the electronic invoice is always available from your user profile in the Previous orders menu.


III. Home delivery


  1. Service provider always seeks to be able to specify a shorter and more accurate period within the time-slot your requested. However, Service provider assumes liability only for performance within the given 2-hour time-slot.

  1. 1 If still within the given time-slot Service provider reasonably believes that the home delivery will be delayed, InfoCenter will inform Consumer via phone or text message (if a mobile phone number is provided) of the delay and the new estimated time of the delivery.

  1. 2 It is Consumer’s obligation to make sure that he/she or any other person who can and will take receipt of the products will be present at the address and time specified for the delivery. Consumer understands and accepts that only a person who has reached the age of 18 is entitled to take receipt of the products for and on behalf of Consumer at delivery destination. If in doubt, the Delivery assistant may request the person taking receipt of the delivery to certify their age (ID card, Student ID, passport or driving licence).

  • If Consumer does not pay the price of the ordered products in advance, and the person taking receipt of the products has not yet reached the age of 18, or is unable to certify his/her age with the necessary documents, the Delivery assistant is obliged to refuse to hand over the ordered product(s).

  • If the ordered products contain any item with alcohol content, the Delivery assistant is obliged to refuse to hand over the products, even if the price of the products have been paid in advance.

  • When the ordered products have been paid for in advance, the Delivery assistant is still obliged to refuse to hand over the delivery to any person who has not yet reached the age of 18, even if the delivery contains a substitute product(s) instead of the ordered item(s).

    1. 3 The Delivery assistant is liable to record a report of the refusal to hand over the delivery.

    1. 4 If Consumer or any other person does not take receipt of the ordered and delivered items, the Delivery assistant is obliged to leave a notice informing Consumer of the attempted delivery. Furthermore, delivery assistant is obliged to request Consumer to set another time for delivery on the platform of the Online Store or to contact InfoCenter to ask for a new delivery time.

    1. 5 If Consumer is present at the time of the delivery, he/she is obliged to ensure that all ordered items are delivered in the right quantity and, on visual inspection, in the right quality. If any objection is raised to the performance of the delivery, or if Consumer does not wish to maintain the order or wishes to modify it, then Consumer is entitled to refuse to take receipt of the objected product or the full quantity thereof or Consumer is entitled to cancel the ordered product not later than the delivery time, before starting the payment process.

    1. 6 If Consumer is not present at the time of the delivery, and wants to return (a) purchased product(s), then Consumer is entitled to exercise his/her right of withdrawal in accordance with chapter IV of the present GTC.

    1. 7 If the originally ordered product is not available at the time of delivery, then the Delivery assistant delivers the substitute product selected by Consumer. If no substitute product is selected, then Service provider offers a substitute product or informs Consumer that the ordered item cannot be delivered.

IV.Right of withdrawal


  1. 1 Consumer is entitled to withdraw from the contract within 14 days following taking receipt of the products, i.e. Consumer may terminate the contract unilaterally with retroactive effect.

Consumer is entitled to assert his/her right of withdrawal also in the period between the day of entering into the contract and the day of taking receipt of the products.

  1. 2 In the event of Consumer’s withdrawal, the buying price and other costs arising in connection with the performance of the contract shall be refunded to Consumer.

  1. 3 If Consumer wishes to assert his/her right of withdrawal, he/she needs to visit any Auchan store with his/her express declaration of intent to withdraw from the contract and with the e-invoice issued upon payment (the list of Auchan stores is available in Annex 2 of the present GTC). Based on Customer’s intent of withdrawal, the Customer Service department of the store shall take receipt of the product(s) and refunds the buying price and other costs to Consumer. Consumer may use the sample document of withdrawal found in Annex 1 of the present GTC.

  1. 4 The Consumer acts rightfully in the process of withdrawal if he/she sends to Service provider the statement of withdrawal on time, i.e. before the expiry of the designated deadline.

  1. 5 Unless Parties otherwise agree, Customer shall not be entitled to exercise the right of withdrawal

  • in the case of perishable products or products with short shelf-life,

in the case of products in sealed packaging which may not be returned after having been opened due to hygienic or health protection reasons (eg. toothbrush, cosmetics, creams, deodorants etc.). However, if Consumer has not yet started to use or consume such products, i.e. the sealed packaging has remained intact, he/she may exercise the right of withdrawal in accordance with the general provisions.


4.6.  Upon refunding the buying price to Consumer due to Consumer’s withdrawal, Service provider is entitled to deduce from Consumer’s Trust card the number of points corresponding to the refunded amount.


V. Means of claims settlement, legal remedy


  1. 1 Consumer may lodge a complaint with respect to the conduct, activity or omission of Service provider or of the person(s) acting for and on behalf of Service provider if said conduct, activity or omission is directly linked to the distribution or selling of goods to Consumer. Complaints can be communicated orally or in writing to Service provider: Infocenter can be contacted via telephone, e-mail or regular mail (phone +36 40 10-90-10 ) or at

  1. 2 Service provider shall investigate oral complaints without delay and shall remedy those as necessary. If Consumer disapproves of the particular way of the claims settlement or if the complaint cannot be remedied forthwith or if Consumer lodged the complaint in writing, then Service provider shall record the complaint and his stance in a logbook, and shall send it to Consumer within 30 days along with his substantive response to the issue.

  1. 3 In order to reach out-of-court resolution of a dispute relating to the quality or the safety of the product, to the application of product liability regulations or to the conclusion and performance of the contract between the Parties (hereinafter referred to as: consumer legal dispute) Consumer is entitled to initiate a procedure with the Arbitration board attached to county (capital) chambers of commerce and industry.


Arbitration Board with local competence according to Service provider’s registered office:


Arbitration Board attached to the Chamber of Commerce and Industry of Pest County and Érd Town of County Rights, or

Pest County Arbitration Board, in short 

1119 Budapest, Etele út 59-61. Telephone number: (1)-269-0703,  Fax: (1)-269-0703


In order to settle the consumer dispute, Consumer may contact the following Arbitration Boards according to concerned party’s domicile:


Baranya County Arbitration Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Postal address: 7602 Pécs, Pf. 109.

Telephone number: (72) 507-154

Fax: (72) 507-152




Bács-Kiskun County Arbitration Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: (76) 501-525, (76) 501-500

Fax: (76) 501-538




Békés County Arbitration Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976, 446-354, 451-775

Fax: (66) 324-976




Borsod-Abaúj-Zemplén County Arbitration Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091, 501-870

Fax: (46) 501-099




Budapest Arbitration Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax: (1) 488-2186




Csongrád County Arbitration Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/extension 118

Fax: (62) 426-149




Fejér County Arbitration Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telephone number: (22) 510-310

Fax: (22) 510-312




Győr-Moson-Sopron County Arbitration Board

Address: 9021 Győr, Szent István út 10/a.

Telephone number: (96) 520-202, 520-217

Fax: (96) 520-218



Hajdú-Bihar County Arbitration Board

Address: 4025 Debrecen, Petőfi tér 10.

Telephone number: (52) 500-749

Fax: (52) 500-720




Heves County Arbitration Board

Address: 3300 Eger, Faiskola út 15.

Postal address: 3301 Eger, Pf. 440.

Telephone number: (36) 416-660/ extension 105

Fax: (36) 323-615




Jász-Nagykun-Szolnok County Arbitration Board

Address: 5000 Szolnok, Verseghy park 8.

Telephone number: (56) 510-610

Fax: (56) 370-005




Komárom-Esztergom County Arbitration Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax: (34) 316-259




Nógrád County Arbitration Board

Address: 3100 Salgótarján, Alkotmány út 9/a

Telephone number: (32) 520-860

Fax: (32) 520-862




Pest County Arbitration Board

Address: 1119 Budapest, Etele út 59-61. 2. em. 240.

Telephone number: (1)-269-0703

Fax: (1)-269-0703





Somogy County Arbitration Board

Address: 7400 Kaposvár, Anna utca 6.

Telephone number: (82) 501-000

Fax: (82) 501-046




Szabolcs-Szatmár-Bereg County Arbitration Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 311-544, (42) 420-180

Fax: (42) 311-750




Tolna County Arbitration Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661

Fax: (74) 411-456




Vas County Arbitration Board

Address: 9700 Szombathely, Honvéd tér 2.

Telephone number: (94) 312-356

Fax: (94) 316-936




Veszprém County Arbitration Board

Address: 8200 Veszprém, Radnóti tér 1.

Telephone number: 88/429-008, or 88/814-111 (VKIK)

Fax: 88/412-150 (VKIK fax)




Zala County Arbitration Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax: (92) 550-525




VI.   Miscellaneous provisions


The provisions of Act V. of 2013 on the Civil Code shall govern the present GTC and all matters not regulated in the present GTC. Annex 3 contains all laws that hold relevant provisions for the contents of the present GTC.



The present GTC comes into effect on 25 August 2016.




Auchan Magyarország Kft.

Service provider




1. Sample withdrawal form

2.The stores of Auchan Magyarország Kft.

3.Relevant laws



Annex 2 of the Online Store GTC of Auchan Magyarország Kft.


               C:\Users\HECF4~1.FIN\AppData\Local\Temp\msohtmlclip1\01\clip_image003.jpgSzövegdoboz: Auchan Magyarország Kft. Online Áruház ÁSZF 2. sz. melléklete

Sample form for Declaration of Withdrawal

(fill in and send back to us this form only if you wish to withdraw from the contract (GTC Section IV)



Auchan Magyarország Kft. - Infocenter

2040 Budaörs, Sport u. 2-4., e-mail:


Dear Auchan Magyarország Kft.,

I the undersigned hereby declare, that in accordance with Section IV of the present GTC, I wish to exercise my right to withdraw from the contract on the purchase of the below product(s):

Name of Consumer:


Date of concluding the contract:

201……  …………………………………………………  ……… (year, month, day)

Time of taking receipt:

201……  …………………………………………………  ……… (year, month, day)

Name of the product(s)






Address of Consumer:


⎕⎕⎕⎕ ________________________________________________________________ (name of settlement),

_______________________________________________________________ (street, road, square)_________ no

______________floor no, _______ door no.

In accordance with the provisions laid down in the General Terms and Conditions of the Online Store of Auchan Magyarország Kft. and on the basis of the present declaration, I request the refund of the purchase price of the products covered in the present declaration of withdrawal. I also assume liability to return all items covered in the declaration in original, defect-free condition. I understand and accept that Auchan Magyarország Kft. is not obliged to refund the purchase price of the product(s) until I return the item(s) at the Customer Service Desk of the store of my choice. Furthermore, I understand and accept that the amount will be refunded in cash at the Customer Service Desk.


Date .........................................................................................................




             Signature of Consumer (only on paper-based statements)


Annex 2 of the Online Store GTC of Auchan Magyarország Kft.


List of stores of Auchan Magyarország Kft. as Service provider, where Consumer’s right of withdrawal can be exercised




Auchan Aquincum Óbuda
1033 Budapest Szentendrei út 115.


Auchan Budakalász
2011 Budakalász Omszk park 1.


Auchan Budaörs
2040 Budaörs Sport u. 2 - 4.


Auchan Csömör
2141 Csömör Határ út 6.


Auchan Debrecen
4031 Debrecen Kishatár u. 7.


Auchan Dunakeszi
2120 Dunakeszi Nádas u. 6.


Auchan Fót
2151 Fót Fehérkő u. 1.


Auchan Kecskemét
6000 Kecskemét Dunaföldvári u. 2.


Auchan Maglód
2234 Maglód Eszterházy János utca 1.





Auchan Miskolc
3527 Miskolc József Attila utca 87.


Auchan Miskolc Dél
3516 Miskolc Pesti út 9.


Auchan Pilis Solymár
2083 Solymár Szent Flórián u. 2-4.


Auchan Savoya Park
1117 Budapest Hunyadi János u. 19.


Auchan Soroksár
1239 Budapest Bevásárló u. 2.


Auchan Szeged
6728 Szeged Zápor út 4.


Auchan Székesfehérvár
8000 Székesfehérvár Holland fasor 2.


Auchan Szigetszentmiklós
2310 Szigetszentmiklós Háros 120.


Auchan Szolnok
5000 Szolnok Felső Szandai rét 1.


Auchan Törökbálint
2045 Törökbálint Torbágy u. 1.



Annex 3 of the Online Store GTC of Auchan Magyarország Kft.


List of laws relevant to the content of the present GTC or containing relevant provisions to the content therein


< >Act V. of 2013 on the Civil Code; 


< >Act CVIII. of 2001 on certain aspects of electronic commerce and information society services; Act CLV. of 1997 on consumer protection; Government Decree 45/2014 (II.26.) on the detailed rules governing contracts between consumers and companies; Act XLVII of 2008 on the prohibition of unfair commercial practices against consumers; In the event of non-compliance and based on the Government Decree 151/2003 (IX.22.) on the compulsory guarantee on certain consumer durables 


< >Joint Decree 4/2009. (I.30.) of NFGM-SZMM (Ministry of National Development and Economy – Ministry of Social Affairs and Labour) on the detailed rules of displaying the purchase price and the unit price of products and the fees of services. Regulation No 524/2013/EU on online dispute resolution for consumer disputes and amending Regulation No 2006/2004/EC and Directive 2009/22/EC.

20.05.2016. 08:22:25

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  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

We are sorry, we don't do home delivery to the selected area.

  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

to Auchan online shopping!

Find out, how can you shop from the comfort of your home. First, please, make sure to check if the home delivery is available in your area.

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The discount prices
are guaranteed untill the delivery.*

* You can find detailed rules in the General Terms and Conditions

Collect points the same way,
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Enter the number of your Trust card, or Auchan card, or register. Your points will be credited to your account and provide you further discounts.

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There is an option on your shopping cart page, which allows you to choose replacement products, which will be delivered, if the originally chosen product is out of stock. In this case you can avoid unexpected inconveniences.

Creating an account in our online webshop provides you
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