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Customer service

You have a question, or you got stuck on the website, or maybe you've got an idea? Don't hesitate to call the Auchan InfoCenter's e-commerce service, or write us an email in case of any questions, observations, problems or suggestions.

Our delivery areas

Check your delivery district. The Auchan is expanding its delivery services week by week, and we constatntly inform our customers about the new delivery areas.

When would you like to receive your package?

 
  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

We are sorry, we don't do home delivery to the selected area.

  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

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  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

We are sorry, we don't do home delivery to the selected area.

  • Guidance to the delivery district selection

  • In the selected area the delivery of food products is not available. By selecting the area, the food products will be deleted from your cart.

WELCOME
to Auchan online shopping!

Find out, how can you shop from the comfort of your home. First, please, make sure to check if the home delivery is available in your area.

Just a few clicks,
in the Auchan online store.

Register an account in our webshop! After you have logged in, select where and when would you like your order to be delivered.

The discount prices
are guaranteed untill the delivery.*

* You can find detailed rules in the General Terms and Conditions

Collect points the same way,
like you would in one of our department stores.

Enter the number of your Trust card, or Auchan card, or register. Your points will be credited to your account and provide you further discounts.

You don't have to worry
even if the product you have chosen is temporarily out of stock.

There is an option on your shopping cart page, which allows you to choose replacement products, which will be delivered, if the originally chosen product is out of stock. In this case you can avoid unexpected inconveniences.

Creating an account in our online webshop provides you
many beneficial functions:

  • 1 you can easily review your previous orders
  • 2 you can add your previous shopping lists to your cart with a single click
  • 3 you can save your unfinished orders and continue them later
  • 4 you can collect trust points

Shop quickly, comfortably
and safely!

During a purchase you can register your bank card and safely *
save its details, so you don't have to enter the card data every time you make a purchase.
* Your card details will be linked to your account on the page operated by the Bank, so neihter Auchan nor a third party will have access to your data.